Total Quality Management is a management approach to long-term success through customer satisfaction. The workshop helps participants understand the use of a combination of strategy, data and effective communication to integrate quality into all aspects of their organisation.

DURATION
12 Hours

OBJECTIVES OF THE COURSE
• To provide a thorough understanding of Total Quality Management
• To empower participants with the ability and knowledge to contribute to organisational growth and development by delivering better quality, following the requirements of clients
• To gain confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggesting changes if required
• To reduce unnecessary costs and defects resulting from the absence of a system for managing quality and setting standards for the same across the organisation

BENEFITS
• Cost reduction
• Productivity improvement
• Customer satisfaction
• Defect reduction

COURSE OUTLINE
• Importance of quality
• TQM history and emergence
• Quality change
• Implement TQM
• Total Employee Involvement - Quality Circle
• Kaizen
• Standardisation

BONUS
• Participant Manual
• Training Material
• Certificate
• ½ day feedback